Then Kugelmass counted the callbacks.
She found 28 percent of white, middle-class callers were called back and offered any appointment, compared to just 17 percent of African-American, middle-class callers. Only eight percent of the working-class callers of either race were offered an appointment. When therapists offered appointments in the ideal time slot—weekday evenings—the wealthier, white callers prevailed once again.
Kugelmass also found subtle differences by gender, with the odds largely stacked against black men. If her experiment were to play out in the real world, an identifiably black, working-class man would have to call 80 therapists before he was offered a weekday evening appointment. A middle-class white woman would only have to call five.
Psychotherapists tend to favor patients falling under the acronym “YAVIS”—young, attractive, verbal, intelligent, and successful, according to other studies. They like “psychologically minded” clients who remind them of themselves. One study found that psychiatrists view black patients as “less articulate, competent, [and] introspective,” Kugelmass wrote. Just 5 percent of psychologists are African-American."